Whatsapp service management system for companies
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Voll 360º
BY WHATSAPP AND OTHER DIGITAL CHANNELS
The rapid adoption of Whatsapp in business communication brought many benefits, but also a great challenge for quality management and the service process. In this context, we present a solution that enhances business service in digital channels, allowing for greater productivity and the use of best customer service and CRM practices.
Greater control
in management.
Resoluteness in service management and decision making depend on consistent and available information. The Voll 360º Platform was developed to support the manager's activities, offering a broad vision and a series of administrative resources.
Structured information for safer decision making
Broad vision for management through structured information
Control of team productivity and quality
Quick access to troubleshooting information.
Cost control
Supporting information always at hand through the knowledge base
Distribution of service by availability, sequence or targeting criteria
Automatic generation of protocols for service registration
Scheduling contacts for better customer follow-up
Service transfer even via Whatsapp
Greater efficiency
for the team.
Our platform provides knowledge of the best service practices through essential resources that support the performance of the service team and enhance the company's results.
Communication
tools
The system offers specific tools for improving quality in the communication process and provides significant savings in time and quality of service.
Structured information for safer decision making
Broad vision for management through structured information
Control of team productivity and quality
Quick access to troubleshooting information.
Encrypted login passwords are secure
Password pattern setting prevents the creation of unsecure passwords
IP access restriction does not allow access to data outside the company
Audit log for system changes
Adequacy to LGPD practices.
Information
security
When it comes to customer information, care needs to be redoubled. The Voll service platform offers a series of security devices, in addition to already complying with the Data Protection Law (LGPD).
Information
management
The Voll 360º platform offers features that contribute to the quality of information in the face of high data traffic, adding value to the business operation.
Classification of care for traceability and better view of care.
Customer Portfolio feature allows targeting to specific professionals
Chatbot Tree qualifies the customer and directs them to the most suitable professional
Advanced filters for finding information
Virtual assistant with artificial intelligence
FOR WHATSAPP AND OTHER DIGITAL CHANNELS
A chatbot is a technology that enables companies to provide 24-hour service to their audience and automatically speed up the resolution of procedural and repetitive issues, thus allowing the team of professionals to attend to the most urgent and important cases.
