Whatsapp service management system for companies

Whatsapp service management system for companies

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Voll 360º

BY WHATSAPP AND OTHER DIGITAL CHANNELS

The rapid adoption of Whatsapp in business communication brought many benefits, but also a great challenge for quality management and the service process. In this context, we present a solution that enhances business service in digital channels, allowing for greater productivity and the use of best customer service and CRM practices.

Greater control
in management.

Resoluteness in service management and decision making depend on consistent and available information. The Voll 360º Platform was developed to support the manager's activities, offering a broad vision and a series of administrative resources.

  • Structured information for safer decision making

  • Broad vision for management through structured information

  • Control of team productivity and quality

  • Quick access to troubleshooting information.

  • Cost control

  • Supporting information always at hand through the knowledge base

  • Distribution of service by availability, sequence or targeting criteria

  • Automatic generation of protocols for service registration

  • Scheduling contacts for better customer follow-up

  • Service transfer even via Whatsapp

Greater efficiency
for the team.

Our platform provides knowledge of the best service practices through essential resources that support the performance of the service team and enhance the company's results.

Communication
tools

The system offers specific tools for improving quality in the communication process and provides significant savings in time and quality of service.

  • Structured information for safer decision making

  • Broad vision for management through structured information

  • Control of team productivity and quality

  • Quick access to troubleshooting information.

  • Encrypted login passwords are secure

  • Password pattern setting prevents the creation of unsecure passwords

  • IP access restriction does not allow access to data outside the company

  • Audit log for system changes

  • Adequacy to LGPD practices.

Information
security

When it comes to customer information, care needs to be redoubled. The Voll service platform offers a series of security devices, in addition to already complying with the Data Protection Law (LGPD).

Information
management

The Voll 360º platform offers features that contribute to the quality of information in the face of high data traffic, adding value to the business operation.

  • Classification of care for traceability and better view of care.

  • Customer Portfolio feature allows targeting to specific professionals

  • Chatbot Tree qualifies the customer and directs them to the most suitable professional

  • Advanced filters for finding information

Virtual assistant with artificial intelligence

FOR WHATSAPP AND OTHER DIGITAL CHANNELS

A chatbot is a technology that enables companies to provide 24-hour service to their audience and automatically speed up the resolution of procedural and repetitive issues, thus allowing the team of professionals to attend to the most urgent and important cases.