Sistema de atendimento integrado para Whatsapp e redes sociais
WHY CHOOSE VOLL?

Control and efficiency to have time to do your best:

take care of your customer.

We leverage business service in digital channels through a platform that offers more productivity to the team and provides the best customer service and CRM practices.

Greater control for management

Team management tools and structured information for safer decision making.

Integration with major CRMs

Integração com CRMs

Greater productivity for the team

The most complete portfolio of resources to facilitate the team's day-to-day activities and deliver more quality service.

Unified service

All channels in an integrated service interface: Whatsapp, Telegram, Messenger, Chat, SMS and email.

Our Happy Client

WHAT ARE THE ADVANTAGES

Greater control in management and more productivity for teams.

Voll means "COMPLETE" and therefore, it offers a comprehensive and integrated solution that aims to contribute to the productivity of teams and solve the main problems in service by equipping professionals with the best resources for customer service and loyalty through the main channels digital answering services..

MAIN APPLICATIONS

TEAM MANAGEMENT RESOURCES

Structured information for safer decision making.

Broad vision for managing through structured information.

Control of the team's productivity and quality.

Quick access to troubleshooting information.

Cost control.

COMMUNICATION RESOURCES

Customizable automatic messages, Mass shooting, Virtual operator and Satisfaction survey, among others.

PRODUCTIVITY TOOLS

Knowledge Base, Routing Controls, Protocol Generation, Contact Scheduling, Service Transfer, among other features.

INFORMATION MANAGEMENT

Service classification Customer portfolio, Chatbot tree and advanced filters.

INFORMATION SECURITY

Encrypted login, Password pattern definition, IP access restriction, Audit and Adaptation to LGPD practices.

ARTIFICIAL INTELLIGENCE

Chatbot with customizable intelligence base and native integration with: Watson IBM, Luis Microsoft, Alexa Amazon, Dialogflow Google.