First contact
The first contact
The journey starts with Voll Flows, our AI agent engine that understands context in natural language.
With ready-made components and a low-code builder, your team creates advanced flows without writing code.
100%
WhatsApp, voice, social media and AI agents on a single platform, without ever losing a customer's history.
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High complexity
The superproductive human
The conversation reaches a human with the history intact: a single screen, integrated with the leading CRMs, with custom dispositions, callback scheduling and a Kanban view.
Freed from manual work, your team focuses on what technology cannot replace: empathy, relationships and delight.
After the conversation
Continuous engagement
Voll Workflows AI turns operational events into intelligent actions and keeps service moving, even after the conversation ends.
Automatic actions for status changes, dispositions, integrations and more: customers stay engaged and your team is free of repetitive work.
100%
Insight and strategy
Insight, strategy and management
Improving an operation goes beyond the conversation. Voll AI Suite brings together the tools that raise your team's productivity:
Reports
Real-time metrics: volume, response time, SLA and productivity by team and channel, ready to export.
AI inside the chat: suggests and improves replies, adjusts tone, translates, transcribes audio and summarizes history.
Quality monitoring with your team's criteria: review conversations, score them and track each agent.
Real-time emotion analysis, with an automatic customer satisfaction rating.
Create your own monitoring rules and let our AI audit conversations by what matters to your business alone.
Voice at Voll
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Voll 360°
IA de Voz
HumanoCalls come in and go out through WhatsApp, with the official Calling API, or over SIP/VoIP. At the centre, Voll 360° routes every call by your rules: Voice Assistant, human agent or your CRMs.
Take customer calls by voice,
inside WhatsApp.
With the WhatsApp Calling API, your company makes and takes voice calls right inside your customers' WhatsApp.
- Outbound and inbound calls
- Official integration
- Zero cost per minute
- Real-time monitoring
Intelligent Voice Assistant
Voice AI on the front line, by phone and on WhatsApp
LLM-powered voice automation
AI that speaks naturally, with no rigid menus: more human, more efficient service.
Native integration and lead orchestration
Connected to SIP/VoIP and the Calling API, it processes voice in real time, validates business rules and syncs meetings via webhook.
Voice Channel (SIP/VoIP)
All of your operation's telephony on a single platform
Flexible VoIP infrastructure
Use your own SIP provider or Voll's infrastructure, with numbers and toll-free lines on the same platform.
Integrated service and scalable IVRs
Calls inside the workspace, with a dialler, transfers and scalable IVRs for each flow.
Voll by the numbers
Customers registered in the databases of companies using our solutions.
Conversations handled between businesses and their customers in 2025 alone.
Users relying on our solutions every day to serve better.
Messages already exchanged through Voll 360° and Voll Flows.
Tell us how your customer service works today. Our team will show you, in practice, how Voll 360° brings AI and people into the same flow.