Nice to meet you, we are Voll. Since 2015 we have built technology for companies that believe great service makes a business grow. Today there are more than 300 of them, in Brazil and Latin America.
Read our storyThe eVollution
- 2015
DWGE is born
On October 27, professionals with more than 15 years in contact centers found the company in São Paulo.
- 2015
CallSave Recorder
The first system: voice and screen recording for contact centers, integrated with Cisco, Avaya and Asterisk.
- 2019
DWGE becomes Voll
Voll means “complete” in German. That same year, the team leaves home office for its first office, in Morumbi.
- 2019
Voll Bot
Voll's first virtual assistant brings automation to WhatsApp and digital channels.
- 2020
Voll 360°
WhatsApp, Telegram, Messenger, chat, SMS and email on a single service screen.
- 2021
Latin America
With more than 300 customers, Voll starts serving companies outside Brazil.
- 2022
Voll Flows
AI agents with a visual builder: conversation flows created without coding.
- 2023
Great Place to Work
A score of 96 and the seal of one of the best companies to work for in São Paulo.
- 2023
New identity
The shell-shaped V: each layer is a service channel.
- 2024
Meta Business Partner
Voll becomes an official Meta partner and brings the official WhatsApp Business API to its customers.
- 2024
Voll Copilot
AI joins the chat: it suggests replies, adjusts the tone, translates and summarizes history.
- 2025
Voll AI Suite and Workflows
Copilot, Quality and Sentiment in one AI suite, plus automations that continue after the conversation.
- 2025
1 billion messages
In a single year, more than 1 billion messages flow through the platform.
- 2026
Super Agents
People and AI on the same team: each one amplifies the other, and service goes beyond what either could do alone.
Why Voll?
Because it's secure
We have passed dozens of security audits by large companies in Brazil and abroad. We take care of every detail of your customers' data privacy.
Because it works
In the market since 2015, with more than 300 customers in Brazil and Latin America. Many of them came to us through referrals from people who already use Voll.
Because we're experts
Our founders come from customer service, solving the challenges of large operations. That experience is the foundation of our products.
What drives us
Excellence
In the quality of our products and in how we work with customers and partners.
Customer focus
Deeply understanding what each customer needs, to deliver the solution that makes sense for them.
Innovation
Testing new ideas, technologies and paths, at the pace customer service changes.
Brazil
Argentina
Uruguay
Paraguay
United States
CanadaWe always dreamed of having a company like Voll. Making that dream come true was something else: it went beyond!
- + M
Customers registered in the databases of companies using our solutions.
- + M
Conversations handled between businesses and their customers in 2025 alone.
- + K
Users relying on our solutions every day to serve better.
- + B
Messages already exchanged through Voll 360° and Voll Flows.
Frequently asked questions
What is Voll Solutions?
A Brazilian customer service software company. The Voll 360° platform brings WhatsApp, voice, social media and AI agents together on one screen, where bots and agents work in the same flow.
When was Voll founded?
Since 2015. It started as DWGE, with the CallSave Recorder recording system, and became Voll in 2019. Today it serves more than 300 companies in Brazil and Latin America.
Who founded Voll?
Ricardo Mimura, David Contiguiba, Eduardo Gomes and Giovanni Gomes, who came from large customer service operations and now lead the company.
Where is Voll located?
In São Paulo, Brazil, at R. Verbo Divino, 1488, Chácara Santo Antônio.
Is Voll an official Meta partner?
Yes. Voll is a Meta Business Partner and provides access to the official WhatsApp Business API, including WhatsApp voice calls.
Is Voll Solutions the same company as the corporate travel agency VOLL?
No. Voll Solutions (vollsolutions.com.br) makes customer service software and has no relation to the corporate travel agency VOLL.
Tell us how your customer service works today. Our team will show you, in practice, how Voll 360° brings AI and people into the same flow.